🛡️ 10 Years of Guaranteed Power
Your investment is protected by a 10-year full replacement warranty. This industry-leading coverage applies to the original purchaser of the GreenArk Pro, GreenArk Ultra, and all additional battery packs. We've got you covered for:
- Battery Health If your cells fail or drop below 80% of their rated capacity.
- Performance Any inverter malfunctions or internal failures.
- Craftsmanship Any defects in materials or manufacturing.
Need a Replacement? It's Simple.
If your product arrives with an issue or develops a fault, we — along with our manufacturing partner, JET — will make it right at zero cost to you.
- Reach Out Email us at [email protected] with your order number and a quick description.
- Fast Assessment Our team will respond within 24 hours to diagnose the issue.
- Hassle-Free Swap Once confirmed, we will ship a brand-new replacement unit directly to your door. We'll also provide instructions on how to return or safely dispose of the old unit.
Order Cancellations
Changed your mind? If your order hasn't left our warehouse yet, we are happy to process a cancellation. Please contact [email protected] immediately. Once an order has shipped, it enters our standard 10-year warranty protection phase.
Questions?
We're here to help you power your life. If you have questions about your unit or our policy, our team is just an email away.
Email: [email protected]
Response Time: Within 24 hours